The Relay Visibility Guarantee, delivered by Sawyer Remodeling, a proud Relay Home Co. company.
Our 365-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and we get an estimator to your property within two business days and put the written estimate in your hands within one business day of that visit.
- 365-Day Done Right Promise- if it’s not done right, we make it right
- No-hassle upfront pricing
- Background-checked, uniformed technicians
- Calls answered by a live person, 24/7
What Our Promise Actually Means
If something isn’t right after we finish, you’re covered – and getting it fixed costs you nothing extra, requires no paperwork, and starts with a single phone call.
That’s the whole thing. No portal to log into, no claim number to track down, no waiting to hear whether your situation “qualifies.” The 365-Day Done Right Promise is written into every project from day one, which means the crew that walked into your home already knew, before they touched a single wall, that they were accountable for a full year after the last nail goes in.
As part of the Relay Home Co. family, Sawyer Remodeling co-signs The Relay Visibility Guarantee. That’s not a marketing line – it means the family stands behind what the brand promises, and the brand stands behind every crew member who shows up at your door. The guarantee isn’t something you have to ask for. It’s already on your project.
Why We Answer Fast, Everywhere
A one-truck shop picks up when the owner picks up. That works fine until it doesn’t – until he’s on a roof in the rain and your call goes to voicemail at 9 p.m. on a Friday.
We built something different. Calls come into a real person, around the clock, every day of the week. Not a call center that takes a message. Not a bot that asks you to press 2. A person who can actually pull your project, understand what happened, and get the right crew moving.
Sawyer Remodeling runs local crews – people who know the area, have the materials, and aren’t driving three hours to reach you. That’s what lets us back the response window we promise: an estimator at your property within two business days of your call, and a written estimate in your hands within one business day of that visit. Local crews make that window honest. The system behind them keeps it consistent.
How We Make It Right
You Tell Us
Call (254) 272-5876 and tell us what’s wrong. That’s the whole first step. You don’t fill out a form, you don’t submit photos through an app, and you don’t have to find your original invoice number. A real person answers, we pull up your project, and we get you scheduled.
We Come Back Out
An estimator or crew lead comes to your home to see what happened in person. We don’t diagnose over email and we don’t ask you to describe it three different ways to three different people. One visit, eyes on the problem, and we know what needs to happen next.
We Fix It
The repair gets done with the same quality of materials and the same standard of work as the original project – because it’s still covered under the same commitment. There’s no fee, no separate quote, no debate about whether it falls inside or outside “the fine print.” If the work wasn’t done right, we make it right.
You Sign Off
We don’t close out the visit until you’ve looked at it and said you’re satisfied. Before-and-after photos go on file, same as the original job. Your sign-off is the finish line – not ours.
What Stands Behind the Promise
A guarantee is only as solid as the people and systems holding it up. Here’s what’s actually behind ours.
Background-checked, uniformed technicians show up to every job. You know exactly who’s coming before they ring the doorbell – that’s not a courtesy, it’s a standard we hold on every project.
Written pricing before anything starts. The number on your invoice is the number you approved. No hourly rates, no subscriptions, nothing to sign up for – every job is priced off a free written estimate, and that number doesn’t change once work begins.
Name-brand materials with manufacturer backing. We work with partners like KraftMaid and Wellborn cabinetry, Cambria and Caesarstone countertops, Kohler and Toto fixtures, and GAF and James Hardie exteriors. When the product carries a manufacturer warranty, that runs alongside ours – so you’re covered twice.
Sawyer Remodeling has been doing this work since 2005. Nearly two decades under The Relay Standard means this isn’t a promise we made up to win a sale. It’s how we’ve operated since the beginning.
Ask Us to Prove It
The easiest way to understand what The Relay Visibility Guarantee covers is to ask us directly. Call (254) 272-5876 – a real person picks up – or book online. The full terms live on our terms page. No obligation to proceed, and the estimate is always free.
Written by Luca Romano, Owner at Sawyer Remodeling, serving homeowners nationwide since 2005.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.